Talking Pictures TV Frequently Asked Questions

FAQ’s – Talking Pictures TV on Freeview

You can Call the Freeview advice line on 03456 505050

 

Can I get Talking Pictures on Freeview Where I live?

Enter your address into Freeview’s coverage checker to see if Talking Pictures TV is available in your area.

https://www.freeview.co.uk/channels-at-your-address

The Freeview coverage checker gives a good indication of whether you’ll be able to receive Freeview. However, do bear in mind that it is a prediction based on an area 100 square metres around your address. There might be some homes in that area which cannot receive Freeview, because of the exact location of the property and other elements of your local geography, such as tall buildings, trees or hills.


Do I need to retune?

Some televisions do not autotune. If you are within coverage and the channel does not appear we recommend you try retuning your television or set top box. Here is a link to some instructions on how to retune:

http://www.freeview.co.uk/when-to-re-tune


I have Talking Pictures On Freeview and now its disappeared?

If you still have channel 81 listed in the EPG guide on your receiver then the service is still tuned in – a retune is not needed as you have the service still stored.  Check the following:

  1. – Look to see if other services are affected and if so try restarting your digital box or TV in case there was a glitch in software
  2.  – Check the leads and cables attaching your equipment to each other and the aerial to ensure it is properly connected
  3.  – If the above does not fix the problem it could be a sign of a weak signal – have you noticed that the picture has been breaking up recently where it used to be ok?
  • TV signals can be affected by the atmospheric conditions, including heavy rain or snow and high air pressure (which brings fine weather). On Freeview, this may result in temporary picture break up (pixelation), loss of channels or you might receive signals from outside of your area.  The only solution available for this is to wait for the weather to change.  If you know there is high pressure do not retune, the channel should return when the weather passes.
  • Occasionally maintenance work is required on the transmitters and the power may be reduced while this is carried out.  If this is the case do not retune, the channel will return when the work is completed. This work is generally carried out during the working day and the periods of reduced power are kept as short as possible.
  • You may have an issue with your receiving antenna so have you noticed more interference than before with other services?  If so, an antenna installer may be required to look at the installation to diagnose this further.
  • If you continue to have problems we recommend you call the Freeview Advice line who will be able to help you in more detail.

 

If you no longer have channel 81 listed in the EPG then the service has been removed by a previous retune (this could have happened automatically if you have this feature enabled on your receiver).  Check the following:

  1. – Try another retune first to see if this restores the service.
  2. – Check the leads and cables attaching your equipment to each other and the aerial to ensure it is properly connected
  3. – If the above does not fix the problem it could be a sign of a weak signal – have you noticed that the picture has been breaking up recently where as it used to be ok?
  • TV signals can be affected by the atmospheric conditions, including heavy rain or snow and high air pressure (which brings fine weather). On Freeview, this may result in temporary picture break up (pixelation), loss of channels or you might receive signals from outside of your area.  The only solution available for this is to wait for the weather to change.  If you know there is high pressure then try retuning again when the weather passes.
  • Occasionally maintenance work is required on the transmitters and the power may be reduced while this is carried out.  This work is generally carried out during the working day and the periods of reduced power are kept as short as possible. Try retuning again in the evening as the work should have been completed and the signal restored to normal.
  • You may have an issue with your receiving antenna so have you noticed more interference than before with other services. If so, an antenna installer may be required to look at the installation to diagnose this further.
  • If you continue to have problems we recommend you call the Freeview Advice line who will be able to help you in more detail.

 

 



  • 1.Aspect Ratio/Picture Size
  • What Aspect Ratio are TPTV Films and Shows?
    Talking Pictures TV28-05-2015

    To preserve the original format of Talking Pictures TV’s vast collection of films, and playing them as they were meant to be played is really important to us.

    All content will play out in its native aspect ratio. Most of the film titles within this archive are in their original 4:3 format and thus will they play out in this manner, airing alongside 16:9 commercial and interstitial content.

  • How do I Switch Aspect Ratio/Picture Size on my TV or Decoder
    Talking Pictures TV05-06-2015

    Setting your TV’s and decoders/Set-Top Boxes (Sky, Virgin)

     

    Please note both TV & Decoder must be set up correctly to enjoy Talking Pictures TV as intended.

     

    TV settings
    Your television set must be configured to its Automatic (Auto), Original or Smart Aspect Ratio setting to ensure that the image adjusts to reflect the Aspect Ratio of the content being viewed.

    Note: ‘Aspect Ratio’ or ‘Picture Size’ Settings may be under the Tools or Menu button on your remote. If you can’t find it, please check your TV instruction manual for further information.

    Note: If the television is not configured in this manner, the aspect ratio may default to 16:9 and as a result 4:3 films will appear stretched along their horizontal axis, notably disrupting the viewing experience.

     

     

    Decoder/Set-Top Box Settings

     

    SKY
    Standard (4:3) television
    1. Use your TV remote control to select the input or channel used to view SKY TV.
    2. Press the select button (the oval button inside the four arrows) on your SKY remote control.
    3. Highlight the Setup Icon (Spanner) using the left and right arrow buttons on your SKY remote control.
    4. Highlight Advanced Set-up and press the select button.
    5. At the Advance Setup screen enter your 4-digit pin number and press the Select button (Please contact SKY if you are unsure of your pin number).
    6. Press the up or down arrow button until TV setup is highlighted and press the Select button.
    7. Press the Up/Down button until 4.3 (centre cut) is highlighted. Press the select button
    8. The decoder will go back to the Advanced Setup screen. Press the go back button twice more and you will go back to viewing the SKY Channel.
    On the SKY set top box set-up menu, viewers who are watching widescreen programmes on standard 4:3 television sets can select from two different options - 4:3 letterbox and 4:3 centre cut. We recommend that viewers select the centre cut option.

     

    If you still experience issues, please contact Sky here:
    https://contactus.sky.com/uk/sky-tv/problems-with-sky-tv

     

    Widescreen (16:9) television
    1. Use your TV remote control to select the input or channel used to view SKY TV.
    2. Press the Select Button (the oval button inside the four arrows) on your remote.
    3. Highlight the Setup Icon (spanner) using the left and right arrow buttons of your remote control.
    4. Using the Up and down arrows highlight Advanced Setup.
    5. At the Advanced Setup screen enter your pin number and press the select button (Please contact SKY if you are unsure of your pin number).
    6. Press the Up/Down button to highlight TV setup and press the select button.
    7. Press the Up/Down button until 16:9 Widescreen is highlighted. Press the select button.
    8. The decoder will go back to the advanced setup screen, press the go back button twice more and this will take you back to viewing.

     

    If you still experience issues, please contact Sky here:
    https://contactus.sky.com/uk/sky-tv/problems-with-sky-tv

     

     

    Virgin Media
    Virgin TV V6, Powered by TiVo
    Standard (4:3) television
    1. Press Home on your remote
    2. Select Help & Settings
    3. Choose Settings
    4. Select Video Output
    5. Set TV Type to 4:3
    6. Please select Panel

     

    If you still experience issues, please contact Virgin Media here:
    http://www.virginmedia.com/contact-us.html

     

    Virgin TV V6, Powered by TiVo
    Widescreen (16:9) television
    1. Press Home on your remote
    2. Select Help & Settings
    3. Choose Settings
    4. Select Video Output
    5. Set TV Type to 16:9
    6. Please select Panel

     

    If you still experience issues, please contact Virgin Media here:
    http://www.virginmedia.com/contact-us.html

     

    TiVo
    Standard (4:3) television
    And
    Widescreen (16:9) television
    1. Press Home on your remote
    2. Select Help & Settings
    3. Choose Settings
    4. Select Video Output
    5. Please select Panel

     

    If you still experience issues, please contact Virgin Media here:
    http://www.virginmedia.com/contact-us.html

  • 2.Checking Your Settings
  • What Display Settings should my TV be set to?
    Talking Pictures TV28-05-2015

    To fully appreciate the original aspect ratios, your television set must be configured to its automatic, or smart, aspect ratio setting to ensure that the image adjusts to reflect the aspect ratio of the content being viewed.

     

    If the television is not configured in this manner, the aspect ratio may default to 16:9 and as a result 4:3 films will appear stretched along their horizontal axis, notably disrupting the viewing experience.

     

    Most televisions are configured to automatically adjust as part of their factory settings but should anyone experience a film appearing horizontally stretched or visually distorted, you should check this setting first to ensure that their television has been configured correctly.

  • Can I watch Talking Pictures on my YouView set top box?
    Talking Pictures TV04-05-2016

    Talking Pictures is available on YouView, BT YouView and Talk Talk YouView (if you live within the coverage area, see above for how to check your postcode). If the channel does not appear then you may need to rescan your YouView box: Press the ‘YouView’ Button then go to Settings > TV Signal & Quality > Re-tune Channels. For further support visit: http://support.youview.com

     

  • 3.Freesat
  • How do I tune to Talking Pictures TV through my Freesat box now?
    Talking Pictures TV28-05-2015

    Talking Pictures TV is on Freesat Channel 306

    If you experience any problems, please try;

  • Will Talking Pictures TV be available on Freesat?
    Talking Pictures TV28-05-2015

    Talking Pictures TV is on Freesat Channel 306 ( Launched February 2016 )

    If you experience any problems, please try;

  • Satellite Parametres for Non Sky viewers
    Talking Pictures TV23-06-2015

    Talking Pictures TV is on Freesat Channel 306

    If you experience any problems, please try;

    *******************************

    For non-Sky customers (i.e. Freesat and unbranded satellite receivers)

    Talking Pictures TV is free to air so can be viewed by Freesat viewers if you switch to non-freesat mode, co-ordinates as follows:

    Transponder number: 94
    Satellite: ASTRA 2G
    Downlink: 11538 MHz, Vertical-pol
    Symbol Rate 22.0 Msymb/s
    FEC 5/6
    Service_ID 22606

  • 4.Virgin
  • Is Talking Pictures TV available on Virgin?
    Talking Pictures TV28-05-2015

    Talking Pictures TV is available on Virgin Channel 445

  • 5.TV Schedule
  • Where Can I find the Talking Pictures TV schedule?
    Talking Pictures TV28-05-2015

    The Talking Pictures TV Schedule is on our website, http://talkingpicturestv.co.uk/schedule/

    Also look out for updates on our Facebook page https://www.facebook.com/TalkingPicturesTV

    I you sign up to the TPTV newsletter or join the Renown film club and the schedule will be emailed to you.

    Our listings are now printed weekly in the RADIO TIMES, THE DAILY MAIL, the magazine ‘TV & Satellite Week’ and also in the free Sun newspaper magazine every Saturday.

    If there is another magazine you buy regularly then please do request them to carry our listings as sadly there is nothing we can do to convince them.